TERMS AND CONDITIONS

TERMS AND CONDITIONS

Orders

For all orders, a confirmation email with the invoice number and the detail of the order will be sent. Before the final order, you will be allowed to visualize and review the detail of your order. Prices are in canadian dollars before taxes.

We pay the greater attention to the accuracy of the prices on our online store but we reserve our right to not send items with obviously wrong prices.

Return Policy

We, at OÖM Ethikwear, are committed to providing a customer service worthy of our ethics! We seek customer satisfaction and if for some reason you are not happy with what you got, simply contact us within 14 days of reception of your item (extended time for presents during holiday season). We will offer an exchange or a refund depending on the situation. We ask you, in order to facilitate the return process, to contact us by email at info@oom.ca and send us your name, invoice number and reason for your return.  Credits/refunds will be made when all items are received by OÖM Ethikwear. A return authorization number will be given. This number must be written on the parcel.

We now offer you the option of obtaining a prepaid return label. In the case of an exchange, OÖM Ethikwear assumes the cost of return. If you wish a refund, an amount of $ 8 will be deducted from the refund to cover the cost of return. (Canada only)

Please note that shipping fees are non-creditables. Items can not be returned if worn (except try-on) or damaged or if the stickers and explanatory tags were removed.

Items cannot be ordered in different sizes for try-on purposes. No return will be permitted in that case. We take the time to carefully inspect all items sent to our customers. If the goods should be defective or damaged upon reception, please contact us immediately so as to receive return and exchange instructions. All requests for exchange of merchandise must be made within 14 days upon reception. Important: Our customer service department will respond to the customer within 48 hours by sending you the instructions on how to make your return. 

If ever you have not received a response within 48 hours of your request, or if you have any other questions regarding your return, please contact us at info@oom.ca  or 1.844.895.1150 or 450.895.1150.

Security

The online store use SSL certificates to ensure the confidentiality of your informations. Also, all transactions are done through PayPal. At no time we have access to your credit card information.

Promotional codes

Promotional codes cannot be cumulated.